CONGRATULATIONS!

You’re on your way to optimizing your CAT response.

You’re on your way to optimizing your CAT response.

Solutions like our CAT Matrix have often evolved directly from a client’s question. “I’m not seeing any patterns, but there must be a way to work smarter even amid crazy volume. What am I missing?”

After a decade of service to the salvage industry, we’ve noticed one area of consistency. Auto claim teams lack the quality of information necessary to accurately evaluate vehicle salvage. The pressure for quick claim resolution always comes at a painfully high cost. Bad data inevitably leads to millions of lost dollars in recovery.

The devil is in the details—accuracy matters. MAST empowers you to eradicate the guesswork with superior salvage evaluations on all insurable vehicles. Precise expectations increase your asset recovery, reduce advance fees, and improve owner retained experiences through informed total loss decisions.

The question of “working smarter” through the influx volume can be resolved with our CAT Matrix. We circulate an update to the industry annually in preparation for storm season.

Why Do You Need It?

While the chaotic nature of a CAT season is all too familiar, the impact your sense of urgency has on the auction block may not be as obvious.

The early bird definitely gets the worm. From the salvage buyer’s perspective, “CAT losses are prime rebuilds, but we’re three months post-storm, and my lot is filling up.” Yes, there is still interest, but their willingness to pay top dollar has dwindled.

Quick decisions can be made logically, however. Consider the factors necessary to determine a probable total loss. CAT claims all suffer the same primary loss type. What are the other significant variables to determine the settlement path? Vehicle class and Year.

How Does It Work?

Our CAT Matrix breaks down vehicle bands by age, class, and loss type, indicating a percent return expectation. The expectation is determined from the previous years’ salvage settlements at auction weighed against current retail pricing. Whether in the field or at the desk, this tangible resource adds confidence to resolve your customer’s claim with urgency. We’ve included gridlines on the back of our downloadable .pdf to assist in photographing hail severity.

If you’re up against a borderline constructive total loss or negotiating an owner retainment, additional information might be helpful. Reach out for a quote. We’ll research the specifics and provide a detailed narrative to support our findings, accompanied by comparable salvage recently sold at auction.

At the end of the day, everything is important

Efficient and accurate resolutions, reasonable distribution of expectations, and customer retention. Add in a catastrophe, and your well-oiled claims handling process might be thrown for a loop.

Our CAT Matrix assists adjusters with rapid settlement decisions without impacting accuracy.

Implement the CAT Matrix in three steps:

Download the PDF

Print as a two-sided document and distribute to field adjusters

Get in touch with MAST for clarification

Download the PDF

Print as a two-sided document and distribute to field adjusters

Get in touch with MAST for clarification

Cheers on taking the first step to leveraging accurate data! Identifying more efficient ways of working often start with a WHY. One of our core values at MAST is also to “Ask Why.” We’d love to get to know you and your salvage data-related questions better.